Senior Technical Account Manager - Remote

Overview

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data.

In Short

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Requirements

• 5+ years of deep EHR integration and workflow knowledge
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Demonstrated experience with expanding customers and building franchises
• Ability to proactively identify new solutions, scopes, and processes for customers
• Interest in working with ambiguous and changing responsibilities and initiatives
• Customer Success experience preferred

Benefits

• Opportunities to grow toward your strengths and interests
• Collaborative and committed team environment
• Impactful role in healthcare technology adoption