Senior Technical Account Manager - Remote

Overview

As a Senior Technical Account Manager at Ontic, you will be the dedicated technical quarterback for a defined portfolio of enterprise clients, ensuring optimal performance and alignment with their security and risk-intelligence goals.

In Short

• Serve as a senior technical advisor to enterprise clients.
• Provide consultation on system design, data flows, and integrations.
• Translate complex technical concepts into business-aligned recommendations.
• Lead technical workshops and roadmap alignment discussions.
• Conduct technical health reviews and deliver actionable recommendations.
• Own and drive resolution of escalated technical issues.
• Identify opportunities for automation and optimization.
• Become an expert in Ontic’s platform and best practices.
• Participate in quarterly travel for client engagement.

Requirements

• 5+ years in a customer-facing technical role supporting enterprise SaaS deployments.
• Understanding of cloud architectures (AWS, Azure, GCP) and RESTful APIs.
• Experience in Corporate Security Operations or related fields preferred.
• Experience leading technical enablement and architecture reviews.
• Ability to translate technical findings into strategic business recommendations.
• Strong communication and presentation skills.
• Analytical thinking and problem-solving abilities.
• Comfortable working independently in fast-paced environments.

Benefits

• Opportunity to work with a dedicated team in a mission-driven company.
• Engagement with enterprise clients across various sectors.
• Professional growth and development opportunities.
• Flexible working arrangements due to telecommute policy.
• Collaborative work environment focused on innovation.