Senior Technical Account Manager - Remote

Overview

As a Senior Technical Account Manager at CrowdStrike, you will provide proactive technical support to Premium Support customers while ensuring their success and satisfaction with our cybersecurity solutions.

In Short

• Serve as primary technical contact for customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct periodic health checks and product training.
• Act as customer advocate with internal stakeholders.
• Research and resolve technical issues for customers.
• Maintain control of escalated cases and lead cross-functional teams.
• Create knowledge base content for internal use.
• Identify renewal risks and collaborate on solutions.
• Support sales teams in identifying account expansion opportunities.
• Drive timely resolution of support cases.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Proven problem-solving abilities.
• Collaborative attitude and commitment to customer success.
• Ability to travel up to 25%.
• Preferred: CISSP or ITIL Certification.
• 3+ years in Customer Success/Support/Technical Account Management.
• Deep expertise in Linux and Mac platforms.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Resource Groups and volunteer opportunities.
• Great Place to Work Certified™.