Senior Technical Account Manager - Remote

Overview

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

In Short

• Act as the technical advocate for assigned accounts across onboarding, implementation and ongoing support.
• Guide customers in the operationalization of key use cases and the integration of Dragos into existing workflows.
• Deliver regular account reviews, roadmap alignment and platform optimization guidance.
• Support the development and execution of get-well plans for at-risk or underutilized accounts.
• Collaborate with Customer Success, Support, Product and Sales to ensure seamless engagement across all stages.
• Translate customer goals into technical strategies that deliver business outcomes.
• Monitor customer health metrics and proactively mitigate risks to value realization.
• Deliver training and enablement to improve customer proficiency and platform adoption.
• Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBR and executive briefings.
• Travel as required across the region (up to 30%) to support relationship-building and on-site collaboration.

Requirements

• 3+ years of experience in OT environments (e.g., energy, oil & gas, manufacturing, industrial automation) with working knowledge of ICS, SCADA or DCS systems.
• 1+ year in a cybersecurity engineering or SOC analyst role, preferably in critical infrastructure.
• Deep understanding of ICS/OT cybersecurity concepts, detection platforms and risk management.
• Familiarity with SIEM workflows and incident response practices (e.g., Splunk, QRadar, FortiSIEM, Elastic).
• Strong communication and problem-solving skills, with the ability to influence both technical and business stakeholders.
• Proven experience delivering value-focused support in a post-sales or customer-facing role.
• Ability to simplify complex technical concepts and present to diverse audiences.

Benefits

• Salary: AED 530,000 OTE
• Competitive Equity Package
• Comprehensive Benefits Plan