Senior Technical Account Manager - Remote

Overview

Join Highspot as a Senior Technical Account Manager, where you'll be essential in ensuring the success of our largest customers by providing specialized product guidance and building strong relationships.

In Short

• Become a product expert and master Highspot's innovative solutions.
• Act as the primary technical liaison for strategic customers.
• Provide technical guidance and solution advice to customers.
• Collaborate with cross-functional teams to enhance customer success.
• Lead discussions during regular customer meetings.
• Identify opportunities for product enhancement based on customer feedback.
• Manage customer expectations and deliverables effectively.

Requirements

• 5-7+ years in a client-facing technical role.
• Excellent technical aptitude and troubleshooting skills.
• Strong understanding of software development processes.
• Exceptional communication and interpersonal skills.
• Proven problem-solving and critical thinking abilities.
• Ability to manage multiple projects and clients concurrently.
• Familiarity with CRM and SSO software integration.

Benefits

• Equitable workspaces and a culture of belonging.
• Opportunity to work with innovative software solutions.
• Collaborative and supportive team environment.