Senior Technical Account Manager - Remote

Overview

We’re looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum’s top-tier enterprise customers. In this role, you’ll be the go-to technical partner for our largest accounts, designing and implementing workflows that help them scale faster with less manual effort.

In Short

• Act as the primary technical point of contact for assigned enterprise customers.
• Design and implement custom document workflows using Rossum’s configuration tools and extensions.
• Advise customers on API integrations and best practices for connecting Rossum to internal systems.
• Troubleshoot and resolve technical issues, advocating for customers’ needs.
• Coordinate with cross-functional teams during complex solution delivery.
• Deliver training and create documentation to ensure customer adoption and success.
• Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.
• Relay product feedback to our Product & Engineering teams.

Requirements

• 5+ years in customer-facing technical roles, ideally in B2B SaaS.
• Strong track record in solving technical challenges and driving customer success.
• Experience in Business Process Mapping and Technical Requirements Gathering.
• Hands-on skills with APIs, JSON, web applications, and system integrations.
• Excellent communication and enterprise stakeholder management skills.
• Adaptable, quick to learn, and highly collaborative.
• Bonus points for Git, SQL, Python, or experience in a scale-up environment.

Benefits

• 20 days of vacation + 5 sick/personal days.
• 12 weeks of parental leave (first 6 weeks fully paid).
• Medical, dental, and vision coverage (Aetna, Guardian, VSP).
• 401(k) with 100% employer match up to 6% of eligible compensation.
• Flexible working hours.
• High-end tech (MacBook, external monitor, keyboard of your choice).
• Employee Stock Option Plan.