Customer Onboarding Manager - Remote

Overview

We’re looking for a Customer Onboarding Specialist to join our Customer Experience team. In this role, you’ll guide new customers to success by helping them get the most out of Rossum from day one. You’ll streamline onboarding, minimize friction, and ensure our customers see real value – fast.

In Short

• Lead customer onboarding from kickoff to go-live, ensuring seamless adoption of Rossum.
• Train customers, share best practices, and explain our design principles.
• Configure our platform to match each customer’s business workflows.
• Partner with Solution Architects on more complex integrations and automation use cases.
• Collaborate cross-functionally to improve onboarding processes and templates.
• Use customer feedback and data to spot opportunities and drive continuous improvement.
• Track adoption, retention, and time-to-value across your onboarding portfolio.

Requirements

• You bring 3+ years of experience in onboarding, implementation, or technical support in a B2B SaaS setting.
• You’re confident with basic Python, APIs (HTTP, JSON/XML), and integrations (SFTP/S3, Zapier, etc.).
• You’re a natural communicator and trusted partner to both internal and external stakeholders.
• You’re curious, proactive, and love owning projects end-to-end.
• Bonus points if you’ve worked with MongoDB, Tableau, Elasticsearch, or the Rossum API.

Benefits

• 5 weeks vacation + 5 personal days
• 2 extra weeks of paternity leave
• Hybrid work and flexible hours
• ESOP (Employee Stock Option Plan)
• Budget for personal development & language courses
• MacBook and high-end tech setup
• Regular team meetups and offsites