Customer Onboarding Manager - Remote

Overview

The Customer Onboarding Manager at Insider is responsible for transitioning clients from the sales process through onboarding and implementation of the Insider platform, ensuring smooth adoption and confidence in the system.

In Short

• Work with new and existing clients to facilitate onboarding.
• Manage project delivery and client business requirements.
• Provide technical guidance and support during setup.
• Ensure timely and complete platform adoption.
• Collaborate with internal teams to enhance customer experience.
• Establish relationships with various levels within client organizations.
• Drive early adoption and set KPIs for success.
• Document client stakeholder roles for smooth transitions.
• Facilitate user training and workshops.
• Coordinate with external agencies as needed.

Requirements

• Minimum 5 years experience in SaaS project management.
• PM qualifications (Agile, PMP, Prince2) are a plus.
• Strong communication skills; business fluency in English.
• Excellent time and task management skills.
• Experience with Google Tag Manager and Google Analytics.
• Understanding of webhooks and API.
• Exposure to AI-driven tools is advantageous.
• Experience with CRM, ERP/Marketing Automation platforms is a plus.

Benefits

• Work in an international and inclusive environment.
• Opportunity to gain a global network.
• Chance to become a Shareowner.
• Be part of an industry shaping customer experience.
• Access to training for hard and soft skills.
• Access to 16,000+ online courses on LinkedIn Learning.
• Opportunity to share skills through workshops.