Customer Onboarding Manager - Remote

Overview

Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.

In Short

• Own and handle customer relationships from the point of sale through successful implementation.
• Take ownership of the onboarding process.
• Clearly communicate account setup requirements and expectations with customers.
• Educate customers on Sinch’s products, capabilities, and best practices.
• Record customer implementation needs, requests, and questions.
• Develop a deep understanding of customers' business and operational objectives.
• Act as single point of contact for customer and advocate internally.
• Collaborate with sales, operations, product and engineering teams.
• Establish positive relationships with new customer stakeholders.
• Assist in developing measurements to understand the impact of successful implementation.

Requirements

• Experience in customer onboarding or similar roles.
• Strong communication skills.
• Ability to manage multiple customer relationships.
• Technical aptitude to tackle customer issues.
• Experience in collaborating with cross-functional teams.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Opportunities for professional development.
• Dynamic work environment.