Customer Onboarding Manager - Remote

Overview

The Customer Onboarding Manager at Tekmetric will become a product expert and assist new customers with implementation, ensuring superior service and collaboration across teams.

In Short

• Become a Tekmetric Product Expert
• Provide detailed account walkthroughs and assist with implementation
• Communicate account setup requirements with customers
• Educate customers on Tekmetric capabilities
• Ensure customers receive superior service
• Collaborate with sales, customer success, operations, and engineering teams
• Develop a deep understanding of customers' business objectives
• Establish strong relationships with customer stakeholders
• Run and manage customer data migrations
• Opportunities for career development and progression

Requirements

• 1-2 years’ experience in Customer Onboarding or customer-facing roles
• Project Management Skills
• Track record of resolving client service issues
• Experience building relationships within enterprise organizations
• Ability to improve team processes
• Collaborative problem-solving with Customer Success team
• Bachelor’s degree preferred

Benefits

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for various life moments
• Excellent Medical, Dental, Vision, and Prescription Drug Coverage
• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered insurance programs
• Wellness expenses reimbursement
• Education Assistance for courses and continuing education
• Fun team activities and a cool office environment