Manager, Customer Onboarding - Remote

Overview

The Manager, Customer Onboarding will lead and manage a team to ensure high levels of customer service and satisfaction, while developing efficient onboarding processes tailored to different customer segments.

In Short

• Lead and manage a team of Customer Onboarding Managers.
• Develop and implement scalable onboarding processes.
• Collaborate with sales and support teams for a cohesive customer journey.
• Monitor customer feedback and onboarding metrics.
• Conduct training sessions for the onboarding team.
• Work closely with clients to tailor onboarding experiences.
• Establish communication and project management protocols.
• Identify upsell opportunities during the onboarding process.
• Manage customer expectations and address issues.

Requirements

• Bachelor’s degree in business or related field.
• 3+ years of experience in customer success or account management.
• Proven track record in managing onboarding processes.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM and project management tools.
• Data-driven mindset with analytical problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Flexibility of remote work.
• Competitive base salaries.
• Generous Paid Time Off.
• Paid maternity and medical leave.
• Comprehensive health benefits.
• Free counseling through BetterHelp.
• 401(k) with employer match.
• Home office setup bonus after one year.
• Support for continuing education.