Customer Onboarding Manager - Remote

Overview

As Customer Onboarding Manager at Maze, you'll be the founding post-sales hire who defines what exceptional customer onboarding looks like for an AI-powered cybersecurity platform. This is a unique opportunity to join as one of the early team members of a well-funded startup building at the intersection of generative AI and cybersecurity, working directly with our VP of Operations to build the customer success function from the ground up.

In Short

• Lead hands-on onboarding experience for new customers
• Build scalable customer operations with comprehensive playbooks
• Drive technical integration success with customer security teams
• Enable product-led growth through customer feedback
• Establish support excellence and track customer success metrics
• Define customer success standards with the VP of Operations
• Champion customer outcomes by measuring success metrics

Requirements

• 3-5 years in customer-facing roles at B2B SaaS companies
• Strong technical foundation and ability to communicate technical concepts
• Experience with hands-on customer implementation work
• Proven ability to build scalable processes and documentation
• Genuine passion for customer success and relationship building
• Thrives in fast-paced, ambiguous startup environments
• Exceptional verbal and written communication skills
• Outstanding organizational skills and multitasking ability

Benefits

• Founding opportunity to define customer onboarding for AI-powered cybersecurity
• Challenge of using generative AI to solve cybersecurity challenges
• Work with an expert team with experience in Big Tech and Scale-ups
• Impactful work that helps protect organizations worldwide
• Opportunity to build an AI-native company from the ground up
• Clear path to grow into leadership roles with significant equity upside