Customer Training Manager (Instructor) - Remote

Overview

As a Customer Training Manager (Instructor) at Tekmetric, you will lead and guide group learning sessions, transferring knowledge and skills to participants while encouraging engagement and collaboration.

In Short

• Lead and guide group learning sessions.
• Encourage participant engagement and manage group dynamics.
• Adapt content delivery to meet participant needs.
• Assess learning outcomes and provide feedback.
• Travel to in-person customer training sessions.
• Build out trade show sessions.
• Collaborate cross-functionally to gather customer insights.
• Host webinars.
• Build out long-term training structures.
• Ability to travel 25% of the time.

Requirements

• Ability to travel as needed.
• 1-2+ years in a customer-facing role (SaaS preferred).
• Automotive industry experience preferred.
• Strong organizational and communication skills.
• Great interpersonal skills with a problem-solver mentality.
• Understand basic financial and accounting concepts.
• Strong empathy for customers.
• Experience with CRM systems (Salesforce a plus).
• Aptitude for building rapport with team members and customers.

Benefits

• Flexibility of remote work.
• Competitive base salaries.
• Generous Paid Time Off.
• Support for maternity and medical leave.
• Comprehensive health benefits.
• Free confidential counseling services.
• 401(k) plan with employer match.
• Flexible Spending Accounts and Health Savings Accounts.
• Life and AD&D Insurance.
• $300 home office setup bonus after one year.