Customer Care Training Manager - Remote

Overview

The Customer Care Training Manager will guide all client-facing teams at Remote, focusing on specialized training and upskilling initiatives to enhance customer satisfaction and support.

In Short

• Collaborate with key stakeholders to develop and implement training programs.
• Develop expert-level technical skills related to Remote's services.
• Contribute to strategic discussions within the Customer Experience Department.
• Design and implement tailored training programs for various teams.
• Utilize project management skills for effective problem-solving.
• Take ownership of new hire training content.
• Host knowledge enablement sessions to foster continuous learning.
• Maintain the Customer Experience Training Library.
• Ensure high productivity and attention to detail.
• Support a culture of engagement and continuous improvement.

Requirements

• High level understanding of Remote's platform and help center.
• Experience in creating presentations and training content.
• Ability to drive engagement and foster culture within the organization.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local social events.