Customer Service Training Manager - Remote

Overview

The Customer Service Training Manager will be responsible for designing, developing, and delivering effective training programs to improve the skills and knowledge of our customer service team.

In Short

• Identify training needs through regular assessments and feedback.
• Develop a comprehensive training plan.
• Design and develop engaging training materials.
• Create and maintain a library of training resources.
• Utilize a variety of training methods, such as online courses.
• Conduct training sessions in a dynamic manner.
• Provide ongoing support and coaching to employees.
• Keep up-to-date with new training methods.
• Evaluate training program effectiveness.
• Monitor customer service performance.

Requirements

• Bachelor's degree in Human Resources or related field.
• 6+ years of experience in training and development.
• Experience with RYZE Tools, Google Services, Asana.
• Proficient in Microsoft Office and Google Suite.
• Experience with learning management systems.
• Proficiency in training delivery methods.

Benefits

• Opportunity to enhance customer service skills.
• Collaborate with a dynamic team.
• Flexible working conditions.
• Access to professional development resources.