Customer Care Manager - Remote

Overview

Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data. As a Customer Care Manager, you will be the first point of contact for our customers, playing a vital role in onboarding, engaging, and retaining them to ensure maximum value from our solutions.

In Short

• Maintain a high level of customer satisfaction to improve retention and renewal.
• Train customers to maximize their adoption of the product.
• Interact with customers to optimize their use of our solutions.
• Troubleshoot issues and suggest intelligent solutions.
• Manage the onboarding process for new customers.
• Answer daily customer questions about the platform.
• Collaborate with internal teams to improve procedures.
• Represent customer feedback to the Product team.
• Create and update internal and external documentation.

Requirements

• 3+ years experience in a similar position.
• Fluency in French and English; additional languages appreciated.
• Knowledge of HTML, CSS, JSON, and JavaScript is a plus.
• Excellent verbal and written communication skills.
• Problem solver with an empathetic character.
• Patience and the ability to adapt to different interlocutors.
• Ability to work in dynamic environments.
• Availability between 09:00 - 12:00 and 14:00 - 18:00 (Paris time).

Benefits

• Be part of a dynamic and fast-paced team.
• Opportunity to develop customer relationships.
• Work in a company focused on data privacy solutions.