Technical Support Engineer (Level 2) - Remote

Overview

We are searching for a Technical Support Engineer (Level 2) with a strong background in JavaScript and web analytics to help our enterprise customers deploy and maintain server-side tracking solutions (sGTM).

In Short

• Own complex tickets escalated by L1 support
• Join live customer or partner calls to diagnose and fix issues in real time
• Provide clear written follow-ups, root-cause analyses and action plans
• Advise customers on best practices for server-side tracking
• Build and maintain server-side GTM templates, client libraries and internal debugging extensions
• Automate repetitive support tasks
• Write and update public guides, FAQs and code samples
• Record short Loom videos or run webinars to transfer know-how to customers and teammates
• Aggregate customer pain points and feature requests
• Test pre-release features, report bugs, and verify fixes before push to prod

Requirements

• 2+ years of hands-on experience in web measurement or MarTech
• Good technical grounding and hands-on experience in front and/or backend technologies
• Comfortable using JavaScript to develop custom solutions for customers
• Experience with tools like Postman for REST API debugging
• Ability to vulgarize technical matters and adapt to interlocutors
• Customer-focused with experience turning needs into effective technical solutions
• Excellent English & French level both written and spoken

Benefits

• Opportunity to work with enterprise customers
• Engagement in a collaborative and dynamic environment
• Possibility of professional growth and development
• Chance to contribute to product feedback and improvements