Technical Support Engineer 2 - Remote

Overview

Twilio is looking for new Technical Support Engineers to join our EMEA Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have expertise with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications.

In Short

• Join Twilio as a Technical Support Engineer 2.
• Provide outstanding technical support to customers.
• Expertise in VOIP/SIP/IP-PBXes required.
• Experience with REST APIs and web/mobile application development.
• 2+ years in a client-facing technical role.
• Strong troubleshooting skills in network connectivity.
• Ability to work cross-functionally with various teams.
• Remote work based in India.
• 24/7 support model; morning shifts with occasional weekends.
• Competitive pay and benefits offered.

Requirements

• 2+ years of experience in technical support.
• Knowledge of SIP and IP Telephony protocols.
• Experience with packet capture tools (e.g., Wireshark).
• Strong understanding of RESTful APIs.
• Ability to troubleshoot QoS issues.
• Third level qualification in Computer Science or related field.
• Strong communication skills in multiple languages a bonus.
• Ability to work in a fast-paced environment.
• Experience mentoring team members is a plus.
• Willingness to work flexible hours as needed.

Benefits

• Competitive salary and pay structure.
• Generous time-off policies.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Opportunities for professional development.
• Support for volunteering and community engagement.
• Remote-first work culture.
• Diverse and inclusive work environment.
• Access to cutting-edge technology and tools.