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Billing Operations Analyst - Remote

Posted 19 hours ago
Finance / Legal
Full Time
Mexico

Overview

Twilio is shaping the future of communications with innovative solutions, empowering businesses and developers worldwide. Join us as a Billing Operations Analyst to support our order management and billing function.

In Short

  • Ensure timely and accurate order processing and invoice generation.
  • Respond to internal and external customer inquiries.
  • Review and validate customer contracts for financial accuracy.
  • Participate in process implementations and operational improvements.
  • Assist with Payment Portal uploads.
  • Ensure correct provisioning of customer entitlements.
  • Gather and format data for billing reporting.
  • Participate in month-end close activities.
  • Engage in audits as needed.

Requirements

  • 3+ years in a Billing Operations role.
  • Experience with ERP systems like Zuora or Salesforce preferred.
  • Excellent communication skills.
  • Proficiency in Excel.
  • Strong attention to detail and analytical skills.
  • Able to work under pressure and meet deadlines.
  • Ability to multitask in high-volume processing.
  • Problem-solving and analytical skills.
  • Collaborative working style.
  • Flexible availability for timezone meetings.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare options.
  • Retirement savings program.
  • And more.
Twilio logo

Twilio

Twilio is a pioneering company in the communications sector, dedicated to transforming how businesses interact with their customers. With a strong commitment to remote-first work, Twilio empowers a diverse team of professionals to deliver innovative solutions to hundreds of thousands of businesses and millions of developers globally. The company fosters a culture of connection and inclusion, enabling employees to thrive and make a significant impact in the world of communications. Twilio values diverse experiences and encourages individuals from various backgrounds to contribute to its mission of revolutionizing customer engagement through advanced technology.

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