Technical Support Engineer 2 - Remote

Overview

As a Technical Support Engineer 2 at Intuitive, you will provide front line phone support to customers, field engineers, and sales professionals, resolving Tier 1 customer issues and enhancing overall team efficiency.

In Short

• Provide technical phone support for customers and field personnel.
• Document complaints accurately within CRM.
• Analyze and troubleshoot robotic problems using remote diagnostics.
• Perform log reviews and provide summaries to field service.
• Drive resolution of product performance issues.
• Create and track service requests in SAP/CRM.
• Ensure compliance with FDA processes.
• Participate in ad-hoc projects as assigned.
• Flexible work schedule, including holidays and on-call duties.
• Collaborate with various departments for technical support.

Requirements

• Familiarity with Operating Room protocols and anatomic terminology.
• Excellent oral and written communication skills.
• Working knowledge of computers and standard software applications.
• AA degree in electronics or mechanical engineering preferred.
• Two years of experience in call center support, preferably in the medical device industry.

Benefits

• Market-competitive compensation packages.
• Opportunities for long-term growth and development.
• Inclusive and diverse workplace culture.
• Support for team members' well-being and authenticity.
• Equal employment opportunities for all qualified applicants.