Technical Support Engineer, Level 1 - Remote

Overview

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Our team puts customers first, and as a Level I Technical Support Engineer, you'll play a critical role in supporting customers ranging from nimble startups to global enterprises.

In Short

• Serve as the primary point of contact for inbound support requests.
• Diagnose and troubleshoot technical issues across multiple environments.
• Collaborate with senior support engineers to resolve complex cases.
• Document findings in our knowledge base.
• Escalate product issues to Engineering with detailed steps.
• Provide feedback to improve customer experience.

Requirements

• 1–2 years in a technical support, IT, or help desk role.
• Familiarity with TCP/IP networking fundamentals.
• Exposure to modern SaaS tools and cloud platforms.
• Strong written and verbal communication skills.
• Organised, curious, and eager to grow.
• Comfortable working in a fully remote environment.

Benefits

• Virtual-first working model with in-person events.
• Comprehensive medical, dental, and vision insurance.
• Flexible Paid Time Off.
• Paid Holidays and Sick Leave.
• Retirement benefits.
• Mental health support and wellness programs.