Junior Customer Care Manager - Remote

Overview

We are looking for an engaged Junior Customer Care Manager to strengthen our dynamic team remotely from Germany.

In Short

• Be the friendly face of our company and ensure an excellent customer experience through your service-oriented approach.
• Independently handle standard customer inquiries via phone, chat, and email.
• Work closely with internal departments to efficiently resolve customer issues.
• Identify growth and optimization potentials and proactively suggest solutions.

Requirements

• Initial experience in customer support or similar customer contact areas.
• Knowledge of working with ticket systems (e.g., Freshworks) is an advantage.
• Strong customer orientation and empathetic mindset.
• Strong communication skills at all levels, internally and externally.
• Independent working style and entrepreneurial thinking.

Benefits

• Responsible, exciting, and varied tasks with a lot of creative freedom in a dynamic company with flat hierarchies and an open, relaxed working atmosphere.
• A friendly, open team consisting of about 280 employees in Munich, Leipzig, and Albourne (UK).
• Flexible working hours based on trust work time, home office options, and the possibility to work abroad for several months.
• 28 days of vacation entitlement and the possibility of up to 20 days of unpaid leave.
• Various internal and external development opportunities that you can choose based on your interests.
• Your mental health is important to us! You can participate in anonymous individual or group therapy sessions.
• Various employee discounts.
• Regular team, company, and family & friends events.
• Relax in our social area equipped with a kicker or challenge your colleagues to a Mario Kart battle!
• A fully equipped kitchen available for cooking or baking.
• Free coffee, cocoa, tea, and other soft drinks, as well as fresh fruit and snacks.
• Many more great benefits that we would be happy to present to you during the recruiting process!