Junior Customer Support Manager - Remote

Overview

As a Junior Customer Support Manager at everii, you will be part of a diverse and engaged team, helping businesses succeed by providing excellent support for our B2B SaaS software solutions.

In Short

• Work with a leading provider of software solutions for project business.
• Engage with customers through chat and email to resolve their inquiries.
• Learn the software tools with support from the team and available resources.
• Prioritize and manage customer requests effectively.
• Collaborate with different teams to ensure customer satisfaction.
• Maintain up-to-date knowledge of product updates and features.

Requirements

• Technical affinity and interest in business software.
• Quick comprehension and ability to understand IT and business processes.
• Excellent communication skills and a passion for problem-solving.
• Empathy and understanding of diverse customer needs.
• Team player with a desire to learn and grow.
• Fluent in German and proficient in English.

Benefits

• Technical equipment for remote work and a hybrid work model.
• Flexible working hours with the ability to manage non-urgent requests outside core hours.
• Opportunities for personal development and continuous learning.
• Flat hierarchies and quick decision-making processes.
• A modern office environment with amenities in Hamburg or Frankfurt.