Customer Growth Manager - Remote

Overview

Join us in shaping the future of Legal Tech! At JUPUS, one of the fastest-growing Legal Tech companies in Europe, we revolutionize the work of lawyers through AI. You will ensure that our existing customers optimally utilize JUPUS, exploit existing potentials, and remain with us long-term!

In Short

• You are the central contact person for our existing customers, ensuring they integrate JUPUS into their daily work.
• You identify opportunities for customers to use JUPUS more effectively and support them in discovering additional features and solutions.
• You proactively work to prevent cancellations by advising customers early and offering solutions for potential challenges.
• You conduct strategic discussions to maximize the individual value for each law firm.
• You analyze customer behavior and health scores to develop data-driven measures for retention and expansion.
• You collaborate closely with the product, sales, and support teams to incorporate customer feedback into JUPUS's further development.

Requirements

• Excellent customer communication: You are empathetic, persuasive, and understand how to build long-term relationships.
• Sales skills: You can highlight value, recognize upsell opportunities, and proactively implement them.
• Experience in customer growth, retention, and expansion: You have 1-2 years of experience in a similar role.
• Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term use.
• Initiative and ownership: You take action, seek solutions independently, and actively drive success.
• Data-driven work style: You use analyses and KPIs to make informed decisions for customer strategy.
• Startup mentality: You love dynamics, have a hands-on mentality, and want to make a real impact!
• Fluent in German, good English is a plus.

Benefits

• Grow with us: We offer numerous opportunities for further development and the chance to rethink one of the oldest industries in the world!
• Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other!
• Flexibility: Home office and flexible working hours are part of our culture!
• Modern equipment: A current MacBook awaits you.
• Stay fit: We cover your Urban Sports Club membership!
• Sounds like you? We look forward to your application!