Customer Support Manager - Remote

Overview

Join us in shaping the future of Legal Tech! At JUPUS, one of the fastest-growing Legal Tech companies in Europe, we revolutionize the work of lawyers through AI, and you will ensure that our customers receive the best support!

In Short

• You are the first point of contact for our customers and ensure they can work successfully with JUPUS.
• You handle customer inquiries via email and phone quickly, competently, and solution-oriented.
• You clarify technical and application-related questions and assist with product adjustments.
• You identify recurring themes and help to transfer solutions into our Help Center (FAQs, guides, video tutorials).
• You work closely with our product and development team to incorporate customer feedback into further development.

Requirements

• Service mentality: You enjoy helping customers and providing them with a great support experience!
• Experience in Customer Support: You have previously worked in a support or service role and know how to explain technical and application-related questions understandably.
• Structured and solution-oriented working method: You maintain an overview even in stressful situations and quickly find practical solutions.
• Startup mentality: You love dynamics, tackle new challenges, and want to make a real impact!
• Strong communication skills: You can explain complex issues understandably, both in writing and verbally.
• Enthusiasm for Legal Tech: Interest in new technologies and digital solutions is a must!
• Fluent German in spoken and written form - good English is a plus.

Benefits

• Why JUPUS? We offer you numerous opportunities for further development and the chance to rethink one of the oldest industries in the world!
• Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other!
• Flexibility: Home office and flexible working hours are part of our culture!
• Modern equipment: A current MacBook awaits you.
• Stay fit: We cover your Urban Sports Club membership!