Customer Support Manager - Remote

Overview

As a Customer Support Manager at Karbon, you will support our customers by providing training and assistance, ensuring they derive significant value from our platform.

In Short

• Provide video and technical chat support to customers.
• Drive growth by promoting product features and functionality.
• Increase participation in training webinars.
• Maintain knowledge of customer needs and value propositions.
• Assist with updating client data and support resources.
• Build partnerships to solve customer problems creatively.
• Identify and mitigate customer churn risks.
• Provide product feedback for improvements.
• Collaborate with internal teams for operational excellence.
• Help expand the global support team and processes.

Requirements

• Tier 1-2 helpdesk experience in a SaaS environment.
• Strong customer service skills.
• Experience with chat/support software (e.g., Intercom, Zendesk).
• Problem-solving skills for efficient issue resolution.
• Excellent communication skills.
• 3 to 5 years of experience in B2B SaaS or customer support.
• Passion for enabling business growth.
• Ability to learn customer enablement tools.
• Fluency in English; other languages are a plus.

Benefits

• Gain global experience across multiple countries.
• 4 weeks annual leave plus 5 extra days off.
• Flexible working environment.
• Work with a high-performing team.
• Opportunities for internal promotions.
• A collaborative culture that values diversity and feedback.
• Generous parental leave.