Customer Growth Manager - Remote

Overview

As a Customer Growth Manager (CGM) at Cloudbeds, you will focus on upselling and cross-selling to existing customers through outbound and product-led growth initiatives, ensuring high-quality deals with minimal post-sale fallout.

In Short

• Meet and exceed ambitious sales targets.
• Develop and maintain relationships with key stakeholders.
• Identify upselling opportunities through account analysis.
• Understand customer needs and position additional products accordingly.
• Prepare persuasive sales presentations tailored to customer needs.
• Collaborate with other teams for smooth implementation of upsold products.
• Stay updated on industry trends to identify new opportunities.

Requirements

• Proven success in sales, especially in upselling/account management.
• Experience in hospitality operations.
• Strong understanding of hospitality industry trends.
• Ability to build long-term client relationships.
• Problem-solving mindset with analytical skills.
• Excellent communication and negotiation skills.
• Self-motivated and goal-oriented.
• Proficiency with Salesforce, Google Business Suite, and related tools.
• Willingness to travel as required (less than 10%).

Benefits

• Remote-first work environment.
• PTO in accordance with local labor requirements.
• Free corporate apartment accommodations for team members.
• Full paid parental leave.
• Home office stipend based on residency.
• Access to professional development courses.
• Professional therapy and coaching access.
• Training and upskilling opportunities.