Customer Success Manager, Growth - Remote

Overview

As Vanta’s Customer Success Manager, Growth, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale.

In Short

• Work with Vanta customers across industries, functions, and stages of their customer journey.
• Empower customers to become self-sufficient Vanta champions.
• Monitor and prioritize your book of business based on key indicators of customer health.
• Serve as the point of contact for your customers and drive them to specific business outcomes.
• Become a product expert on Vanta and its compliance offerings.
• Provide insightful technical answers and recommend efficient compliance solutions.
• Partner with your Growth CS team to drive engagement across the Vanta customer base.
• Proactively partner with Account managers to flag at-risk accounts.
• Liaise with Support and Finance to resolve customer issues.
• Serve as the voice of your customers cross-functionally.

Requirements

• 2+ years of experience in Customer Success at a SaaS company.
• Background in running a large book of business at scale.
• Willingness to collaborate with others.
• Self-motivated and curious.
• Experience working in a highly ambiguous environment.
• Experience in the security or compliance industry is preferred.
• Clear and thoughtful communication skills.
• Empathetic to customers with a track record of retention.
• Experience with hitting retention targets.
• Strong problem-solving skills.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits.
• 16 weeks fully-paid parental leave.
• Health & wellness and remote workplace stipends.
• Family planning benefits.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, Dublin, and Sydney.