Customer Care Manager - Remote

Overview

As a Customer Care Manager at SouthState, you will be responsible for the daily management of the Customer Care Center, leading a team to improve customer interactions and achieve service goals.

In Short

• Manage the Customer Care Center and improve processes.
• Lead and develop a team to meet service and productivity goals.
• Ensure compliance with bank policies and procedures.
• Identify and implement process improvements.
• Communicate effectively with customers and team members.
• Manage departmental budget and staffing.
• Foster a positive team culture focused on customer satisfaction.
• Utilize data analytics for decision-making.
• Support career development for team members.
• Maintain professional communication standards.

Requirements

• 8+ years of customer service management experience.
• Experience in a financial institution preferred.
• Strong leadership and coaching skills.
• Excellent communication and relationship-building abilities.
• Proficient in Microsoft Office and data entry systems.
• Ability to analyze data and provide solutions.
• Knowledge of customer care techniques and processes.
• Strong problem-solving skills.
• Ability to adapt in a changing environment.
• High school diploma required; college degree preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Work-life balance initiatives.
• Access to training and resources.
• Engagement in community service activities.
• Flexible work arrangements.
• Employee recognition programs.
• Health and wellness programs.
• Retirement savings options.