Customer Training Manager - Remote

Overview

The Customer Training Manager will design, develop, and deliver scalable training programs that empower customers, including educational institutions, publishers, and partners. This role is crucial in ensuring high-value service to new and existing customers.

In Short

• Develops and manages customer training programs.
• Partners with various departments to develop training content.
• Creates relevant training content to increase user adoption.
• Utilizes technology to deliver training through various formats.
• Conducts ongoing review of training content for effectiveness.
• Measures the impact of training programs.
• Provides support to Sales and Customer Success teams.
• Delivers internal training, including train-the-trainer sessions.
• Recommends organizational development solutions.
• Other duties as assigned.

Requirements

• 5+ years of experience in instructional design and customer training.
• Proven ability to collaborate across teams.
• Strong attention to detail in training materials.
• Project management skills to handle multiple projects.
• Experience in video creation for training purposes.
• Exceptional presentation skills for diverse audiences.

Benefits

• Collaborative and mission-driven culture.
• Competitive base salary with variable components.
• Comprehensive benefits including medical, dental, and more.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• Generous vacation and sick leave policies.
• Flexible work schedules and remote capabilities.
• Wellness opportunities and fitness challenges.