Senior Credit and Collections Representative - Remote

Overview

A Senior Credit and Collections Representative to manage customer accounts, drive timely cash flow, and resolve escalated billing and payment issues.

In Short

• Manage and execute collection plans for a complex, high-dollar customer portfolio.
• Proactively reduce past-due balances through consistent follow-up, escalation, and resolution.
• Lead collection efforts on significantly aged or high-risk accounts.
• Own resolution of complex billing disputes, credits, and payment delays.
• Partner with Billing, Customer Success, and Sales to resolve payment issues.
• Act as a trusted credit partner to internal stakeholders.
• Identify trends and recommend improvements to credit and collections processes.
• Share best practices and support training of team members.
• Communicate confidently with customers regarding payment expectations.
• Model professionalism and accountability in all interactions.

Requirements

• 5+ years of experience in Credit and Accounts Receivable.
• 3+ years in training and/or coaching others.

Benefits

• Collaborative, inclusive, and mission-driven culture.
• Competitive base salary and strong variable component.
• Generous benefits including Medical, Vision, Dental, and more.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• 4 weeks' vacation and additional personal days.
• Flexible work schedules and remote capabilities.
• Opportunities for fitness challenges and wellness rewards.