Enablement Manager - Remote

Overview

An Enablement Manager at VitalSource will drive proactive enablement strategies to enhance customer experience and accelerate product adoption.

In Short

• Identify gaps in customer experience and develop strategic plans.
• Serve as the primary contact for customer communications.
• Create customer-facing materials and deliver training programs.
• Optimize use of VST tools and anticipate customer needs.
• Act as the key escalation point for critical customer issues.
• Collaborate with cross-functional teams to inform product improvements.

Requirements

• 3+ years in customer success or related roles.
• Experience in SaaS or B2B environments.
• Hands-on experience with CRM platforms.
• Experience in developing or delivering training content.

Benefits

• Collaborative and inclusive culture.
• Competitive salary with a variable component.
• Generous benefits including medical, dental, and vision insurance.
• 401K match up to 5%.
• 12 weeks paid parental leave.
• Tuition reimbursement program.
• 4 weeks of vacation and flexible work schedules.
• Opportunities for fitness challenges and rewards.