Virtual Store Manager - Remote

Overview

As a Virtual Store Manager, you’ll own the day-to-day success of a portfolio of institutional partners—driving adoption, revenue, and satisfaction through strategic, term-based planning while working in a hybrid model.

In Short

• Own portfolio outcomes for standard complexity accounts.
• Lead term readiness for assigned accounts.
• Drive cross-functional execution by monitoring dependencies.
• Manage customer governance and engagement through regular meetings.
• Provide customer enablement and best-practice guidance.
• Use data and insights to refine Success Plans and identify opportunities.

Requirements

• 2-4 years in customer success, account management, or related field.
• Prior experience with SaaS solutions and customer success platforms preferred.

Benefits

• Collaborative, Inclusive, and Mission-driven culture.
• Competitive base salary and a strong variable component.
• Generous, well-rounded benefits including Medical, Vision, and Dental.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• 4 weeks’ vacation, 12 sick days, and personal days.
• Flexible work schedules and remote capabilities.
• Opportunities for fitness challenges and rewards.