Credit & Collections Representative - Commercial - Remote

Overview

The Credit & Collections Representative is responsible for managing commercial customer inquiries, negotiating payment arrangements, and ensuring compliance with collection guidelines while providing excellent customer service.

In Short

• Handle inquiries from commercial customers regarding delinquent balances.
• Negotiate payment arrangements and retain customers through effective communication.
• Follow federal and state collection guidelines.
• Utilize multiple tools and systems to resolve customer situations.
• Explain billing cycles and processes effectively to customers.
• Process secure customer payments and schedule disconnects on delinquent accounts.
• Maintain professionalism and confidentiality in all interactions.
• Work in a fast-paced, structured environment.
• Meet or exceed established performance metrics.
• Collaborate as part of a team to enhance the customer experience.

Requirements

• High School Diploma / GED required.
• 0-2 years of relevant work experience preferred.
• Strong communication and negotiation skills.
• Ability to multitask and manage customer inquiries effectively.
• Experience working in a remote environment is preferred.
• Flexible schedule availability required.
• Ability to maintain composure in stressful situations.
• Familiarity with customer service best practices.
• Commitment to inclusion and diversity.
• Willingness to learn and adapt to new technologies.

Benefits

• Base pay of $15.00/hour.
• Eligibility for commission or bonuses based on role.
• Comprehensive benefits package offered.
• Support for physical, financial, and emotional well-being.
• Opportunities for career growth within the company.