NetCredit Collections Representative - Remote

Overview

The NetCredit Collections Representative role is a remote position focused on assisting customers with overdue loan payments, requiring effective communication and problem-solving skills.

In Short

• Remote position with specific residency requirements.
• Specialize in one consumer lending brand.
• 4-week comprehensive training program.
• Manage incoming and outgoing calls regarding overdue payments.
• Negotiate payment plans and facilitate arrangements.
• Address and resolve customer concerns professionally.
• Maintain accurate records of interactions and arrangements.
• Customer-centric approach required.
• Strong multitasking abilities necessary.
• 1+ years of collections experience preferred.

Requirements

• 1 or more years of collections experience.
• Call center experience preferred.
• Proficient phone communication and active listening skills.
• Familiarity with CRM systems.
• Adaptability to various customer personalities.
• Strong multitasking and time management skills.

Benefits

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching plus a Roth option for U.S. employees.
• PTO and paid holidays off.
• Sabbatical program for eligible roles.
• Summer hours for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.
• Flexible remote work on Mondays and Fridays.
• Collaborative in-office work Tuesday through Thursday.