Customer Success Manager - Remote

Overview

As a Customer Success Manager at VitalSource, you will contribute to the International Customer Success team, supporting institutions and resellers, primarily in a remote capacity with occasional in-office collaboration.

In Short

• Drive customer satisfaction, retention, and growth.
• Build and maintain strong customer relationships.
• Engage customers and deliver training on VST tools.
• Lead onboarding and integration projects.
• Collaborate with internal teams to advocate for customer needs.
• Monitor financial health and manage contract optimization.
• Provide creative solutions to complex challenges.
• Track progress on internal deliverables using Salesforce.
• Document organizational structures of customers.
• Support strategies to drive product saturation.

Requirements

• 3+ years in customer success or account management.
• Experience with SaaS solutions preferred.
• Proficiency in Salesforce and customer success platforms.
• Ability to analyze financial and performance metrics.

Benefits

• Hybrid working model with flexible options.
• Private medical and dental insurance.
• Comprehensive pension scheme.
• Travel insurance for business and leisure.
• Life insurance for financial security.
• Group income protection for long-term illness.
• Wellbeing and support services.
• Maternity/Paternity leave provisions.
• Education assistance for furthering education.