Customer Training Manager - Remote

Overview

VitalSource is hiring a Customer Training Manager to contribute to our Customer Operations team. This role focuses on creating impactful learning experiences and driving the adoption of digital education solutions for customers.

In Short

• Develops, manages, and delivers customer training programs.
• Partners with Sales, Customer Success, Marketing, and other teams.
• Creates quality training content to increase user adoption.
• Utilizes technology for training delivery (videos, webinars, etc.).
• Delivers ongoing internal training sessions.
• Implements targeted learning solutions.
• Measures the impact of training programs.
• Reviews training content regularly for relevance.
• Provides support to Sales and Customer Success teams.
• Other duties as assigned.

Requirements

• Minimum 5 years of experience in Instructional Design.
• Experience working with Salesforce and Zendesk preferred.
• Proven ability to collaborate across teams.
• Strong attention to detail.
• Project management skills with multiple projects.
• Experience in video content creation.
• Exceptional presentation skills.

Benefits

• Collaborative and inclusive culture.
• Competitive salary with variable component.
• Generous benefits including medical and dental.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• 4 weeks of vacation and sick days.
• Flexible work schedules and remote capabilities.
• Opportunities for fitness challenges.