Customer Training & Success Manager - Remote

Overview

The Customer Training & Success Manager ensures that every new Lingraphica customer has the knowledge and confidence to use their device successfully, focusing on post-sale device training and shaping the broader Customer Training & Success program.

In Short

• Proactively reach out to new customers for device training.
• Deliver tailored one-on-one and small group training sessions.
• Facilitate group training through the Lingraphica Device Users Community.
• Document customer interactions and outcomes in the CRM.
• Develop training playbooks and blended learning resources.
• Collaborate with Product, Sales, and Marketing for cohesive training strategy.
• Provide input as a voice of the customer.
• Analyze training effectiveness and engagement metrics.
• Create scalable training materials for internal new hires.
• Ensure customers feel confident using their devices in daily life.

Requirements

• Experience as a Speech-Language Pathologist or SLPA preferred.
• 3–5 years of experience providing AAC training or related teaching/coaching.
• Experience developing blended learning content is a plus.
• Familiarity with CRM tools and proficiency with Microsoft Office.
• Bilingual strongly preferred (English/Spanish).
• Strong communication skills and ability to tailor training.
• Creativity in adapting training to diverse customer needs.
• Organized and proactive, focusing on continuous improvement.

Benefits

• Paid Time Off (sick, personal, and vacation).
• Paid Company Holidays.
• 401(k) Retirement Plan and Contribution.
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options.
• Employer Paid Life Insurance.
• Voluntary benefits such as Short- and Long-Term Disability.
• Stipends for health and wellness, home office setup, and professional development.
• Paid Family Leave.
• Annual bonus program and merit increases.
• Year-Round Flex Fridays.