Clinical Customer Training Manager - Remote

Overview

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers using our proven solutions.

In Short

• Responsible for overseeing the development, coordination, and delivery of training programs for hospital pharmacy customers.
• Enhancing user skills, knowledge, and performance through effective training.
• Creating engaging training materials and sessions in various formats.
• Managing user groups to promote collaboration and knowledge sharing.
• Gathering feedback and improving training content and delivery methods.
• Working with customers to optimize workflows and policies for product utilization.
• Collaborating with sales, customer success, and product development teams.
• Providing one-on-one support to users regarding the software.
• Tracking training metrics to measure success of programs.
• Staying updated with software features and best practices.

Requirements

• 5+ years of experience as a hospital pharmacist or pharmacy tech.
• 5+ years of experience with hospital drug diversion programs.
• 2 - 5 years of experience training customers on technical software solutions.
• Experience in enterprise software space, startup experience is a plus.
• Previous leadership and people management experience preferred.
• Strong presentation, listening, and organization skills.
• Excellent relationship-building skills with diverse audiences.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Engagement with a variety of customers and stakeholders.
• Chance to make a significant impact on user adoption and customer satisfaction.