Technical Training Manager - Remote

Overview

At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally.

In Short

• Design and conduct in-person, virtual, and on-demand training programs for customers, partners, and employees.
• Establish and maintain a formal certification program to validate expertise in ReversingLabs solutions.
• Develop technical training materials, including presentations, labs, documentation, videos, and interactive modules.
• Enhance onboarding and continuous education for customers to maximize adoption and success.
• Equip internal teams (sales & customer success) with the knowledge to better serve customers.
• Analyze training effectiveness through feedback, certification success rates, and customer engagement metrics.
• Keep up with industry best practices in cybersecurity, software security, and adult learning methodologies.
• Other duties as assigned.

Requirements

• 5+ years of experience in technical training, enablement, or instructional design in a cybersecurity or enterprise software environment.
• Strong understanding of software security, threat intelligence, malware analysis, or related fields.
• Experience developing and managing certification programs.
• Hands-on experience with eLearning platforms, LMS tools, and technical lab environments.
• Excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Ability to work cross-functionally with product, engineering, sales, and customer success teams.
• Passion for empowering others and creating high-impact learning experiences.
• Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
• Ability to think strategically and execute tactically to meet organizational objectives.

Benefits

• Opportunity to make a direct impact by building a comprehensive learning experience.
• Work with cross-functional teams to drive customer engagement, retention, and satisfaction.
• Be part of a company that is at the forefront of cybersecurity solutions.