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Customer Onboarding Manager - Remote

Posted 4 days ago
Customer Service
Full Time
USA
$80,000 - $100,000/year

Overview

The Customer Onboarding Manager will play a critical strategic role at Orum, focusing on driving user success and empowering users to unlock the full potential of our AI-driven live conversation platform.

In Short

  • Conduct engaging group training sessions on Orum’s platform.
  • Develop comprehensive product expertise for customers.
  • Collaborate cross-functionally to enhance onboarding experience.
  • Continuously evaluate and optimize customer training processes.
  • Proven track record in cold calling.
  • Familiarity with common CRM systems.
  • Exceptional communication and presentation skills.
  • Ability to manage multiple onboarding projects.
  • Availability during Eastern Time Zone business hours.
  • Experience in SaaS environment is a plus.

Requirements

  • 2+ years in sales, customer success, or training enablement.
  • Familiarity with Orum platform is an advantage.
  • Experience training or enabling users in a SaaS environment.
  • Experience developing onboarding content.

Benefits

  • Competitive salary up to $100,000 OTE.
  • Remote-first work environment.
  • Opportunity to contribute to a meaningful mission.
  • Supportive and diverse team culture.
Orum logo

Orum

Orum is an innovative company focused on transforming the sales process by leveraging AI-driven live conversation technology. Their platform is designed to enhance the efficiency of sales teams, enabling salespeople to engage in meaningful conversations and achieve greater results. With a commitment to fostering customer relationships and driving new business, Orum offers a collaborative environment where team members can thrive and contribute to the company's growth.

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