Customer Onboarding Manager - Remote

Overview

We are seeking an experienced leader to drive our client onboarding team and strategy to ensure seamless integration experiences that lay the foundation for customer success on the tvScientific platform.

In Short

• Lead communication with various stakeholders and departments.
• Establish performance metrics, KPIs, and success criteria for onboarding processes.
• Conduct regular team meetings and performance reviews.
• Design and optimize onboarding workflows and quality assurance processes.
• Create and maintain onboarding documentation and best practices.
• Manage escalations and ensure timely resolution of onboarding challenges.
• Schedule and coordinate onboarding activities.

Requirements

• Deep familiarity within the CTV and digital advertising landscape.
• Experience with project management tools and CRM systems.
• Proven ability to build, lead, and scale high-performing teams.
• Experience establishing processes in fast-paced environments.
• Track record of improving team efficiency and measuring client satisfaction.
• Excellent presentation and communication skills.
• Strong problem-solving abilities.
• Ability to manage multiple priorities and projects.
• Comfortable working with C-level executives.
• Knowledge of tracking integrations.

Benefits

• Full health, dental, and vision insurance.
• Employee stock option program.
• Company-sponsored retirement plan with matching contributions.
• 12 annual paid holidays.
• Generous PTO policy.
• A remote-first environment.