Senior Technical Account Manager - Remote

Overview

As a Senior Technical Account Manager (TAM), you will serve as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients. Building on deep technical acumen and client-facing experience, you will guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance.

In Short

• Serve as a consistent weekly touchpoint for the client.
• Develop and oversee channel implementation strategies.
• Drive tactical execution strategies across the Rithum platform.
• Conduct technical reviews and provide recommendations.
• Act as a trusted technical advisor to clients.
• Own the resolution of complex technical issues.
• Bridge communication between client and internal teams.
• Support technical roadmap planning and feature adoption.
• Maintain deep knowledge of platform functionality.
• Contribute to internal knowledge sharing and mentoring.

Requirements

• 3+ years in technical account management or solutions engineering.
• Proven experience with complex enterprise clients.
• Strong understanding of APIs and data mapping.
• Ability to manage technical projects effectively.
• Proficiency in Salesforce, JIRA, or similar tools.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.

Benefits

• Medical, dental, and vision benefits starting on Day 1.
• 6% 401(k) match.
• Competitive time off package.
• 12 weeks primary caregiver leave.
• Life insurance 2x salary.
• Tuition assistance.
• Career development opportunities.
• $65/month remote work stipend.
• Charitable contribution match up to $250 per year.
• Access to wellness resources and employee assistance programs.