Senior Manager, Technical Account Management - Remote

Overview

As a Senior Manager, Technical Account Management, you will lead a team of Technical Account Managers (TAMs) supporting Rithum’s most complex and strategic clients. Your organization will be responsible for delivering enterprise-level technical strategy, driving implementation success, and ensuring long-term platform optimization across a high-value portfolio.

In Short

• Lead a team of Technical Account Managers supporting strategic clients.
• Deliver enterprise-level technical strategy and implementation success.
• Manage technical escalations and guide cross-functional resolution efforts.
• Partner with leadership across various departments to align client needs.
• Standardize onboarding and optimization processes.
• Monitor key performance metrics to identify trends and opportunities.
• Drive initiatives to evolve methodologies and delivery capabilities.
• Conduct regular performance check-ins and coaching.
• Represent the TSM function in strategic planning and reviews.

Requirements

• 8+ years in technical account management or related fields.
• 5+ years of experience leading a team of technical professionals.
• Strong communication skills to influence technical and executive audiences.
• High proficiency with Salesforce and related tools.
• Excellent organizational skills to manage multiple priorities.

Benefits

• Comprehensive medical, dental, and vision benefits starting Day 1.
• 6% 401(k) match.
• Generous PTO package and paid holidays.
• 12 weeks primary caregiver leave.
• Tuition assistance and career development opportunities.