Senior Manager of Technical Account Management - Remote

Overview

The Senior Manager of Technical Account Management will lead a team of client-facing professionals, providing technical guidance and ensuring customer success with Experian's solutions.

In Short

• Lead a team of Technical Account Managers focused on high-value clients.
• Develop a TAM strategy for customer onboarding and support.
• Partner with Sales, Product, Engineering, and Support teams.
• Be an executive sponsor for high-stakes financial clients.
• Guide technical relationship management with key accounts.
• Define and track performance metrics for team efficiency.
• Recruit and develop a team of talented TAMs.
• Create a culture of learning and accountability within the team.
• Manage a training plan for continuous team development.
• Travel 10% of the time.

Requirements

• 8+ years in technical client-facing roles, with 5+ years in leadership.
• Strong leadership and team-building skills.
• Deep technical knowledge in relevant domains.
• Experience managing enterprise client relationships.
• Bachelor's degree in computer science or related field.

Benefits

• Great package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible schedule with remote, hybrid, or in-office options.
• Flexible time off policy.