Senior Manager, Technical Account Management - Remote

Overview

The Senior Manager, Technical Account Management will lead a high-performing team of Technical Account Managers (TAMs) focused on SaaS security, ensuring customers maximize the value of AppOmni’s solutions.

In Short

• Build and lead a high-performing Technical Account Management team.
• Serve as a player-coach leader, providing guidance and mentorship.
• Establish clear performance expectations and implement development plans.
• Develop and optimize standardized processes for the TAM team.
• Drive customer engagement and maximize security value delivery.
• Monitor key performance indicators related to customer health.
• Contribute to Net Revenue Retention (NRR) goals.
• Ensure seamless pre-sales to post-sales customer transitions.
• Facilitate ongoing training and knowledge transfer.
• Act as a primary voice of the customer within AppOmni.

Requirements

• At least 8 years of experience in technical account management or customer success.
• Knowledge of techniques to maintain high retention rates.
• Ability to diagnose and resolve technical issues.
• Understanding of APIs for integration purposes.
• Experience supporting the sales team during the pre-sales process.
• Ability to identify upselling or cross-selling opportunities.
• SaaS security experience is highly desirable.
• Working knowledge of SaaS solutions like Salesforce and O365.

Benefits

• Stock Options to be part of the company's growth.
• Generous paid time off and company holidays.
• Health insurance with HSA option.
• 401(k) and Roth retirement saving accounts.
• Monthly wellness benefit reimbursement.