Lead Customer Success Manager - Remote

Overview

AppOmni is seeking a strategic, growth-focused Lead Customer Success Manager to drive the success of our largest enterprise customers and ensure they fully recognize the potential of the AppOmni product.

In Short

• Manage post-sales activity for top enterprise customers.
• Build strong relationships with customer champions and executive sponsors.
• Ensure effective deployment and adoption of AppOmni products.
• Conduct regular health check meetings and strategic business reviews.
• Track accounts for churn risk and manage renewal strategies.
• Act as the voice of the customer to internal stakeholders.
• Work closely with Product and Engineering on improvements.
• Simultaneously manage multiple enterprise customer accounts.
• Evangelize customer success stories with Marketing.
• Prioritize customer needs and demonstrate customer obsession.

Requirements

• 7+ years of customer success experience in a SaaS organization.
• Experience with large enterprise customers and C-level executives.
• Preferred experience in SaaS security or related fields.
• Knowledge of common SaaS solutions like Salesforce and M365.
• Strong customer-facing and presentation skills.
• Experience in handling difficult customer situations.
• Proficiency in Salesforce, Gainsight, and Zendesk.
• Knowledge of Python or other programming languages is a plus.
• Self-driven and motivated individual.
• Enjoys teamwork and achieving goals together.

Benefits

• Base salary range of $170,000 - $185,000 USD.
• Stock options for company growth participation.
• Remote work opportunities.
• New hire home office equipment stipend.
• Generous paid time off and company holidays.
• Health insurance options including HSA.
• 401(k) and Roth retirement savings accounts.
• Monthly wellness benefit reimbursement.
• Employee Assistance Program.
• Life and disability insurance options.