Lead Customer Success Manager, EMEA - Remote

Overview

The Lead Customer Success Manager will act as a player/coach for a growing team, focusing on customer success and implementation processes for legal tech products.

In Short

• Become a product expert to guide customers.
• Problem solver for customers and internal stakeholders.
• Coach the EMEA team on best practices.
• Identify at-risk customers proactively.
• Develop and share best practices with team members.
• Work cross-functionally with various teams.

Requirements

• 6-8 years of professional experience.
• 2-3 years in Customer Success or Account Management.
• Background in Consulting or Software (Legal Software preferred).
• Proficient in German and English, based in EMEA timezone.
• Experience with Salesforce and Customer Success tools.
• Experience working with multiple stakeholders.
• Bachelor's degree; Master's preferred.

Benefits

• Professional and personal development opportunities.
• Versatile job in a growing international company.
• Motivated team atmosphere with flat hierarchies.
• Attractive salary package and benefits like paid parental leave.