Customer Success Manager Team Lead - Remote

Overview

As a Customer Success Manager Team Lead at Deel, you will manage a growing team of Customer Success Managers, helping them develop their skills and drive customer satisfaction while optimizing revenue streams.

In Short

• Lead and manage a team of Customer Success Managers.
• Coach and develop team members to achieve customer outcomes.
• Drive revenue growth by optimizing team effectiveness.
• Analyze customer and product data for improvements.
• Identify opportunities to enhance operational efficiency.
• Work in a fast-paced, challenging environment.
• Experience in a B2B SaaS company is preferred.
• Remote work experience is a plus.
• Preferred experience in Fintech or HRTech.
• Based in EMEA timezone is preferred.

Requirements

• 2-5 years of experience leading a CSM team.
• Proven track record in customer renewal and retention.
• Data-oriented mindset.
• Experience working with international clients.
• Ability to thrive in a high-growth setting.

Benefits

• Competitive pay and scalable benefits.
• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Flexibility of remote work.
• Access to WeWork where available.