Senior Technical Account Manager - Remote

Overview

We are seeking a highly skilled Senior Technical Account Manager to join our Enterprise/Federal team. This role is responsible for tackling the most challenging technical and product barriers in large, complex customer environments.

In Short

• Partner with SEs and AEs to identify and solve deeply technical problems that block large opportunities.
• Rapidly prototype and iterate on new NinjaOne content, dashboards, and API-based integrations.
• Triage and resolve complex support tickets beyond the scope of frontline SEs and support staff.
• Diagnose and mitigate customer-side factors impacting NinjaOne performance.
• Collaborate with Professional Services and Product teams to design and deliver tools.
• Build solutions to accelerate migrations from competitive platforms onto NinjaOne.
• Serve as a technical advisor and problem-solver across various teams.
• Contribute to internal knowledge sharing and create repeatable playbooks.
• Provide hands-on technical leadership in critical areas.
• Other duties as assigned.

Requirements

• Strong background in systems engineering, IT operations, or enterprise endpoint management.
• Deep familiarity with enterprise IT environments, networking, storage, OS tuning, and troubleshooting.
• Experience with API development/integration, scripting, and automation tools.
• Proficiency in multiple operating systems and exposure to legacy environments.
• Proficient in multiple common scripting languages.
• Proficient with multiple troubleshooting and analysis tools.
• Track record of building creative gap-fills and prototypes.
• Ability to diagnose complex, multi-system performance issues.
• Previous work with large-scale, complex IT organizations.
• Strong understanding of enterprise procurement and implementation cycles.

Benefits

• Collaborative, kind, and curious community.
• Flexible remote work options.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.